These terms are here to keep things smooth, clear, and positive for everyone involved. They set shared expectations for scheduling, communication, payment, cancellations, and responsibilities.

Service Planning

To ensure smooth and effective service, clients are expected to prepare task lists that guide each session. This helps maximize productivity and ensures priorities are met

One-and-Done Clients:

• A detailed list of tasks must be submitted and agreed upon at least three (3) days before the scheduled service.

• This list should clearly outline all responsibilities expected to be completed during the session.

• No new tasks may be added or changed on the day of service to respect the assistant’s time and preparation.

Long-Term Clients:

• At the initial consultation, clients should provide a comprehensive list of ongoing needs and responsibilities.

• This list helps establish the foundation for the working relationship and service expectations.

• On each scheduled service day, the client should prepare a day-specific, prioritized list of tasks to be completed during that visit.

Payment Terms

• Payment schedule will be discussed and agreed upon with each client.

• Hourly/contract work: Typically invoiced once per week

• One-and-done jobs: Payment is due on the day of service

• A 20% deposit may be requested for one-time or short-term bookings

• A 2% fee will be added to the total balance for each day a payment is past due, beginning the day after the agreed-upon due date.

Trial Period for Recurring Clients

All new long-term clients will begin with a one-week trial period to ensure a good working fit between the client and assistant.

• If the trial goes well for both parties, a long-term service agreement will be signed and ongoing support will continue.

• If the fit does not feel right for either party, the initial 7-day trial contract will remain in place, and service will end at the conclusion of that week with no further obligation.

This allows both the client and assistant to move forward confidently in a mutually beneficial working relationship.

Cancellation Policy

One-and-Done Bookings

• A 20% deposit is required to secure the appointment.

• If the client cancels within 24 hours of the scheduled service, this deposit is non-refundable and serves as the cancellation fee.

• If Leo & Lavender cancels, the full deposit will be returned.

Recurring Contract Clients

• Cancellations made within 24 hours of a scheduled session will incur a $5 cancellation fee per occurrence.

• If cancellation occurs on the assistant’s end, the client will be contacted promptly, and arrangements will be made to reschedule or make up the missed time.

This policy ensures accountability and consistency. Exceptions may be made at the assistant’s discretion in cases of emergency or unavoidable circumstances.

Limitations of Service

To ensure safety, professionalism, and the integrity of our services, Leo & Lavender does not perform or accept the following types of tasks under any circumstances:

• Childcare or supervision of minors, including school pickup, babysitting, or unsupervised care of children under 18.

• Medical-related tasks, such as administering medication, providing physical assistance, or supporting clients with medical or mobility concerns.

• Handling of human bodily fluids or biohazards, including cleaning up after illness, injury, or pet accidents that involve waste beyond general upkeep.

• Extreme or unsafe messes, including hoarding conditions, unsanitary living environments, or tasks that may pose a health or safety risk.

If you’re unsure whether a request falls within our scope, please feel free to reach out. We’re always happy to clarify or recommend a more appropriate service provider.